Global 24/7 PEF Support
Customer care at Elea
With advanced options for remote system monitoring and maintenance, on-site spare parts, and the expertise of our skilled engineers, Elea is committed to keeping your production running seamlessly and at peak efficiency.
Our dedicated scientists and engineers support you every step of the way, providing expert guidance and professional advice from the initial concept to the final installation.
At Elea, we specialise in managing your PEF project from blueprint to production line, ensuring it is delivered on time and within budget. Every PEF system we design is bespoke, tailored precisely to meet your requirements.
To guarantee optimal performance, we rigorously test the effectiveness of our PEF systems on your product in our state-of-the-art pilot hall in Quakenbrück. Equipped with cutting-edge facilities, it emulates your production process to deliver accurate and reliable results.
Customer Care Services
Our Service Contract includes a wide range of services as standard. For any specific needs, we also offer additional programs and options tailored to your requirements.
Product Testing
At Elea, our advanced testing facilities enable us to assist customers in evaluating existing products and developing new ones using our Pulsed Electric Field technology. We also offer tailored product development programs, helping customers innovate and sustain a competitive edge in their markets.
Training
Investing in the training of your maintenance engineers and operators ensures a highly skilled team capable of achieving optimal system performance, including improved yield, precise settings, maximum uptime, and enhanced safety. Well-trained and experienced personnel are key to your success. Elea provides both in-house and on-site training programs customized to meet your specific needs.
Yearly Replacement Kits
During annual planned production shutdowns, having all necessary parts available for maintenance is crucial. Elea ensures the timely delivery of complete replacement kits, enabling local service technicians or Elea service engineers to efficiently maintain your machines in the shortest possible time.
Proactive maintenance Program
Elea provides tailored maintenance programs to optimize your machine's performance. Our preventive inspections ensure maximum uptime with proper schedules and timely part replacements. The Elea customer service team can help you find the ideal schedule.
Remote monitoring
Elea PEF systems can optionally be connected for remote diagnostics and support through our Customer Service Department. We offer a tailored package for this service.
We offer guidance and support for future modifications and upgrades, covering both hardware and software. As part of our Service Contracts, software updates are included. If you have any additional needs or feedback, we welcome your input to help us deliver the best possible service.
Performance Care Upgrade Program
Original spare parts
Original Elea service parts are made from the highest quality materials, designed for continuous operation and optimal performance in all our machines.
24/7/365 Emergency support
We offer guidance and support for future modifications and upgrades, covering both hardware and software. As part of our Service Contracts, software updates are included. If you have any additional needs or feedback, we welcome your input to help us deliver the best possible service.
The Elea Customer Care Team
Prof.-von-Klitzing-Str. 9, D-49610 Quakenbrück, Germany
Hours
Monday–Friday
8.00 - 17.00
Phone
+49 (0) 5431 92629 70